Ghost retail coverageOutlets that have closed, never existed, or no longer stock the brand still appearing as active in DMS systems. The first major fraud type.
Duplicate retailer onboardingThe same outlet registered multiple times in the DMS under slight variations. Phantom variant: outlets that do not exist at all.
Proof-of-performance fraudManipulation at the moment of submission. Recycled photos, GPS spoofing, fake attendance, fabricated leads.
Field force productivity leakageField workforce time spent on activities that do not deliver business outcomes. Route deviation, planogram drift, manual reporting overhead.
Manual reporting manipulationFraud enabled by WhatsApp groups and Excel sheets being used as verification tools. Metadata stripped, version control absent.
Field Execution IntelligenceThe category of platforms that detects all five fraud types at submission. WhatsApp-native capture + AI verification + real-time dashboards.
Blind TrustThe legacy operating standard where all five fraud types operate undetected. The structural enemy FEI was built to replace.
Ground TruthWhat actually happened on the ground, independently verified. The signature outcome of FEI across all five fraud types.
DMS (Distributor Management System)Software managing FMCG primary and secondary sales between brand, distributor, and retailer. Where ghost retail and duplicate onboarding hide.
PlanogramVisual merchandising blueprint defining product placement on retail shelves. Goes out of compliance at 10% per week without verification.
OTP verificationOne-time password sent to retailer phone number to confirm existence and ownership. Primary defence against duplicate and phantom onboarding.
EXIF metadataData embedded in digital photographs including GPS, timestamp, device. Stripped by WhatsApp in standard mode.